<html> <head> <meta http-equiv="Content-Type" content="text/html; charset=windows-1252"> </head> <body text="#000000" bgcolor="#FFFFFF"> Hi, <div class="moz-cite-prefix">On 4/3/19 01:52, Gert Doering wrote: </div> <blockquote type="cite" cite="mid:20190403085233.GA97529@Space.Net"> <pre class="moz-quote-pre" wrap="">Hi, On Wed, Apr 03, 2019 at 10:41:49AM +0200, Hansen, Christoffer wrote: </pre> <blockquote type="cite"> <pre class="moz-quote-pre" wrap="">On 03/04/2019 10:37, Gert Doering wrote: </pre> <blockquote type="cite"> <pre class="moz-quote-pre" wrap="">I can only second this - the new ticket system is a true masterpiece in coming up with a more complicated way to communicate with the NCC than with any other system out there. </pre> </blockquote> <pre class="moz-quote-pre" wrap=""> <a class="moz-txt-link-freetext" href="https://developer.zendesk.com/rest_api/docs/support/tickets">https://developer.zendesk.com/rest_api/docs/support/tickets</a> Looking at the documentation. A functionality to view your own tickets in the LIR portal can be (and should be) implemented. Will be really helpful to all members. Should the NCC choose to put this feature on the roadmap for future implementation. </pre> </blockquote> <pre class="moz-quote-pre" wrap=""> This is still missing the point. Having a ticket system that requires two different paths to handle a ticket ("add a text" can only done by mail, "add an attachment" can only be done by web UI) is a spawn from second or third layer of hell. Adding a read-only view to the web will make it marginally better, but still totally broken usability. So whoever designed this and pay for it must really hate the intended users.</pre> </blockquote> to add to the misery... if you do use e-mail and send a document by e-mail (let's say a copy of a passport), that document is then stored on a third-party's servers and available to anyone crawling the web (or who has received a copy of the ack. mail) I've raised this problem for about a year now (or more) and seems the NCC is just ignoring it. /elvis <blockquote type="cite" cite="mid:20190403085233.GA97529@Space.Net"> <pre class="moz-quote-pre" wrap=""> Gert Doering -- NetMaster </pre> <fieldset class="mimeAttachmentHeader"></fieldset> <pre class="moz-quote-pre" wrap="">_______________________________________________ members-discuss mailing list <a class="moz-txt-link-abbreviated" href="mailto:members-discuss@ripe.net">members-discuss@ripe.net</a> <a class="moz-txt-link-freetext" href="https://mailman.ripe.net/">https://mailman.ripe.net/</a> Unsubscribe: <a class="moz-txt-link-freetext" href="https://lists.ripe.net/mailman/options/members-discuss/elvis%40v4escrow.net">https://lists.ripe.net/mailman/options/members-discuss/elvis%40v4escrow.net</a> </pre> </blockquote> <pre class="moz-signature" cols="72">-- Elvis Daniel Velea V4Escrow LLC Chief Executive Officer E-mail: <a class="moz-txt-link-abbreviated" href="mailto:elvis@v4escrow.net">elvis@v4escrow.net</a> Mobile: +1 (702) 970 0921</pre> </body> </html>