[members-discuss] Opt-out from "How did we do ?" survey after a support request at RIPE NCC

Hi Clément,

I support your remark: I really understand the need of survey regarding RIPE NCC support, but a more global one and less systematic could be more effective.

Best,

Hervé 


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-----Message d'origine-----
De : members-discuss <members-discuss-bounces at ripe.net> De la part de Clement Cavadore
Envoyé : mardi 28 mars 2023 11:40
À : members-discuss at ripe.net
Objet : [members-discuss] Opt-out from "How did we do ?" survey after a support request at RIPE NCC

Dear RIPE NCC,

I would like to see you implement an opt out regarding the survey email after each NCC ticket closure. 

I think I am not the only one to be tired having to rate basically
*ANY* customer service interaction I have to deal with: That kind of survey is, in my humble opinion, a poor way to give metrics to customer support's staff management, and even worse: You tend not to answer when the reply could be "it's fine, thanks", and to answer (and give bad
feedback) when it was bad. 

Could you find any alternate methods (such as maybe an optionnal satisfaction survey prior each GM, for example) rather than this kind of survey ?

Thanks !

--
Clément Cavadore


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