[members-discuss] Registry Services Ticket Response Time

	Elvis,


> On 20 Sep 2021, at 06:00, Elvis Daniel Velea <elvis at v4escrow.net> wrote:
> 
>> 
>> Wait times per member request are determined by a number of factors and
>> where additional checks are required, the request will take longer. And
>> while some requests take longer to process than others, our staff need
>> to apply all necessary due diligence measures rather than rely on
>> assertions from the member involved. This is how we maintain a robust
>> registry of member resources.
> 
> Again, this is in line with your strategy change from 'we trust our members fully with the data they provide' to 'we suspect all our members are now committing fraud and we must protect their resources'. This change has been gradual but the level of the mistrust I see now is alarming. Maybe you should focus on passing the responsibility of keeping an SSO account secure to the LIRs and stop questioning the validity/legality of the information provided by the LIRs to the RIPE NCC.
> 
> If someone provides illegal/falsified documentation you always have the option to revert the change you've made once a court has decided against your initial decision. You should not waste so much time of the RS department on manually verifying whether an ID is valid or whether a signature is similar to one you have on record.

I just wanted to pick up on this as I don’t agree at all. For a number of resons such as RPKI and increased value of resources, the importance of ensuring correct ownership and identification of the ultimate holder has gone up over time. As we have seen in other regions using courts to settle disputes afterwards can come at high cost and risk and will simply shift the workload of the NCC staff but more importantly might well be pointless if for example criminal activity has been enabled under a validated prefix until rectified by the courts.

OF course the processes needs to be streamlined and automated as far as possible but let’s not pretend that loose or no validation of prefixes as in the old days is an option today. It isn’t. That will drive complexity and cost and we should discuss how to make that less impactful instead of how to abolish it.

- kurtis -
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