[members-discuss] RIPE NCC LIR Ticketsystem

Hello,

I'm currently communicating with the RIPE NCC and I'm learning that I
really and passionately dislike the new ticket system.

There is no way to see a coherent and complete history of my ticket.
The LIR web portal has no way to see the ticket history, you can only
upload documents to it. You cannot comment on the ticket (which would
be useless anyway as you see no context).

Also apparently sending documents as attachment by mail is not
possible anymore. So I'm forced to use email to update the ticket
while I'm unable to see any status or history for my ticket. On the
other hand I'm forced to use the website to upload documents to the
ticket and I can't even see which documents are already uploaded.

Please, this is a really bad user experience. Is this going to be
improved?

Regards

Sebastian