[members-discuss] Email issues with RIPE NCC for new LIRs

Good morning,

as a newbie in the RIPE community, I was also rather surprised by this
policy and thus I wanted to ask, what the motivation is for personal
email addresses?

Given that people change more often in companies than roles, I would
think that noc@$company.ch is a more reliable way of communicating and
would incur less effort on both sides.

Best,

Nico


Alexandr Gurbo <a.gurbo at severen.ru> writes:

> Hello 1 :)
>
> RIPE NCC staff is right. Strange to see name like 1 at xxx. Who is this?
> Create alias for you short email by recommendations and continue work on ticket.
>
> On Tue, 7 Nov 2017 16:26:52 +0300
> Staff <hostmaster at ntx.ru> wrote:
>
>> Dear all!
>>
>> I would like to bring one new issue with RIPE NCC to public.
>>
>> This situation mostly rely on new members and new LIRs. RIPE NCC started
>> to censor email names and filter them as much as they want. And that
>> also depends from RIPE NCC staff that take a ticket.
>>
>> This makes delays in ticket processing because we spend about 1-2 weeks
>> already for new company LIRs because RIPE NCC staff refuse to continue
>> until they see the email name they like and we have to create email by
>> email so they like it
>>
>> I found this completely inconvenient, useful and unfriendly.
>> This situation should be changed. Last months RIPE NCC changed a lot of
>> things in the usual work and become harder to do simplest things with
>> RIPE NCC staff.
>>
>> Currently RIPE stopped to accept my personal email that I use for almost
>> 10 years. This email contains from one symbol in it's name.
>>
>> Please see some examples
>>
>> -------
>> In order for our Registration Department to be able to process resources
>> requests, LIRs must first have a personal SSO account. Generic role SSO
>> accounts such as info at ripe.net etc. cannot be accepted. We require a
>> personal SSO account such as: Johnsmith at ripe.net for example.
>>
>> The email provided 1 at ntx.ru cannot be accepted.
>> ...
>> Nicole Castaibert (RIPE NCC Support)
>> ---------
>>
>> All nicknames, short names, names of the company in email also not
>> accepted by RIPE NCC anymore. So we have to create new emails and use
>> new emails with some name in it.
>>
>> But the main useless of all of that - that new LIR can change
>> registration account email after LIR registration done.
>> So this all they require is useless.
>>
>> That takes my time, time of my staff, time of RIPE NCC staff that get
>> paid from LIR members fees. I found that RIPE NCC work does not comply
>> with the proper quality standards and not members oriented.
>>
>>
>>
>> --
>> Jury Bogdanov
>> NOC/Hostmaster
>> +7 (499) 346-76-29
>>
>> ----
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