[members-discuss] Email issues with RIPE NCC for new LIRs
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Nico Schottelius
info at ungleich.ch
Thu Nov 9 09:42:19 CET 2017
Good morning, as a newbie in the RIPE community, I was also rather surprised by this policy and thus I wanted to ask, what the motivation is for personal email addresses? Given that people change more often in companies than roles, I would think that noc@$company.ch is a more reliable way of communicating and would incur less effort on both sides. Best, Nico Alexandr Gurbo <a.gurbo at severen.ru> writes: > Hello 1 :) > > RIPE NCC staff is right. Strange to see name like 1 at xxx. Who is this? > Create alias for you short email by recommendations and continue work on ticket. > > On Tue, 7 Nov 2017 16:26:52 +0300 > Staff <hostmaster at ntx.ru> wrote: > >> Dear all! >> >> I would like to bring one new issue with RIPE NCC to public. >> >> This situation mostly rely on new members and new LIRs. RIPE NCC started >> to censor email names and filter them as much as they want. And that >> also depends from RIPE NCC staff that take a ticket. >> >> This makes delays in ticket processing because we spend about 1-2 weeks >> already for new company LIRs because RIPE NCC staff refuse to continue >> until they see the email name they like and we have to create email by >> email so they like it >> >> I found this completely inconvenient, useful and unfriendly. >> This situation should be changed. Last months RIPE NCC changed a lot of >> things in the usual work and become harder to do simplest things with >> RIPE NCC staff. >> >> Currently RIPE stopped to accept my personal email that I use for almost >> 10 years. This email contains from one symbol in it's name. >> >> Please see some examples >> >> ------- >> In order for our Registration Department to be able to process resources >> requests, LIRs must first have a personal SSO account. Generic role SSO >> accounts such as info at ripe.net etc. cannot be accepted. We require a >> personal SSO account such as: Johnsmith at ripe.net for example. >> >> The email provided 1 at ntx.ru cannot be accepted. >> ... >> Nicole Castaibert (RIPE NCC Support) >> --------- >> >> All nicknames, short names, names of the company in email also not >> accepted by RIPE NCC anymore. So we have to create new emails and use >> new emails with some name in it. >> >> But the main useless of all of that - that new LIR can change >> registration account email after LIR registration done. >> So this all they require is useless. >> >> That takes my time, time of my staff, time of RIPE NCC staff that get >> paid from LIR members fees. I found that RIPE NCC work does not comply >> with the proper quality standards and not members oriented. >> >> >> >> -- >> Jury Bogdanov >> NOC/Hostmaster >> +7 (499) 346-76-29 >> >> ---- >> To unsubscribe from the members-discuss mailing list, log in to your RIPE NCC account and change your preferences in the Subscribed Mailing Lists section at the bottom of the page: >> https://my.ripe.net/#/account-details >> >> Please note that it can take up to one hour for subscription changes to take effect. >> >> If you are unable to log in to your RIPE NCC account, please contact <ncc at ripe.net>. -- Modern, affordable, Swiss Virtual Machines. Visit www.datacenterlight.ch
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