[members-discuss] Email issues with RIPE NCC for new LIRs

Dear all!

I would like to bring one new issue with RIPE NCC to public.

This situation mostly rely on new members and new LIRs. RIPE NCC started
to censor email names and filter them as much as they want. And that
also depends from RIPE NCC staff that take a ticket.

This makes delays in ticket processing because we spend about 1-2 weeks
already for new company LIRs because RIPE NCC staff refuse to continue
until they see the email name they like and we have to create email by
email so they like it

I found this completely inconvenient, useful and unfriendly.
This situation should be changed. Last months RIPE NCC changed a lot of
things in the usual work and become harder to do simplest things with
RIPE NCC staff.

Currently RIPE stopped to accept my personal email that I use for almost
10 years. This email contains from one symbol in it's name.

Please see some examples

-------
In order for our Registration Department to be able to process resources
requests, LIRs must first have a personal SSO account. Generic role SSO
accounts such as info at ripe.net etc. cannot be accepted. We require a
personal SSO account such as: Johnsmith at ripe.net for example.

The email provided 1 at ntx.ru cannot be accepted.
...
Nicole Castaibert (RIPE NCC Support)
---------

All nicknames, short names, names of the company in email also not
accepted by RIPE NCC anymore. So we have to create new emails and use
new emails with some name in it.

But the main useless of all of that - that new LIR can change
registration account email after LIR registration done.
So this all they require is useless.

That takes my time, time of my staff, time of RIPE NCC staff that get
paid from LIR members fees. I found that RIPE NCC work does not comply
with the proper quality standards and not members oriented.



-- 
Jury Bogdanov
NOC/Hostmaster
+7 (499) 346-76-29