[members-discuss] [ncc-announce] RIPE NCC Launches Technical Emergency Hotline

Dear colleagues,

We are proud to announce the launch of the RIPE NCC Technical Emergency 
Hotline:
https://www.ripe.net/contact/technical-emergency-hotline

RIPE NCC members told us that they needed to reach us 24/7 in emergency 
situations following the reverse DNS outage in June 2012. Our members 
asked and we listened.

The RIPE NCC Technical Emergency Hotline is: *+31 (0) 20 626 3571*

During office hours [Monday-Friday, 09:00-17:00 (UTC+1)], any calls to 
the hotline will be redirected to the RIPE NCC front office.

Outside of office hours, the number will redirect to a reputable 
third-party company trained to evaluate the calls and pass on the 
details of a legitimate report immediately to the appropriate RIPE NCC 
24/7 team.

As this is a new service, we will be watching it closely over the next 
few months so that we can evaluate it and make any adjustments to the 
service if needed. We will report our findings back to RIPE NCC members.

Kind regards,

Jochem de Ruig
RIPE NCC

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