CAll for action - PLEASE READ

Reading your mail again I seem to understand your maths,

| Next, on the second page we see that during last 12 months the average
| request processing time is 9.3 days. Assume that every hostmaster
| processes his/her requests somehow parallelly or sequentially, and this
| takes 9.3 days. For one request this is 9.3/10.5 = 0.89 days.

Now this figure is interesting. I means that the average time spent on a
request assuming
80 % efficiency and a 40 hour worrking week leaving 6,4 hours a day for
productive work means 5 hours and 41 minutes pr request.

Five hours and forty one minutes pr request on average is a fairly
substantial figure.

I would have assumed no more than 20 minutes as a goal and if we needed a
couple iterations to sort things out I would say times 3-4 for the difficult
ones were we need to cumunicate by email (or perhaps even by phone...) would
leave the average below one hour.

I would be very interested in figures from the RIPE NCC telling the true
story on this.

-hph