CAll for action - PLEASE READ

Hi,

On Fri, 12 Apr 2002 16:46:13 +0200, Alfredo Sola <alfredo at intelideas.com> wrote:

> 	I fail to see all the factors contributing to the long queue. It's

Well, let me guess. I looked at

http://www.ripe.net/ripencc/about/staff/hm-staff.html

and saw 18 hostmasters there. Then I looked at

http://www.ripe.net/ripencc/mem-services/registration/rttqueue/rttwaitqueue.html

and saw that last 12 months there was average 189 tickets in the
hostmaster queue. So, 189/18 = 10.5. That is, every hostmaster always
works with 10.5 requests.

Next, on the second page we see that during last 12 months the average
request processing time is 9.3 days. Assume that every hostmaster
processes his/her requests somehow parallelly or sequentially, and this
takes 9.3 days. For one request this is 9.3/10.5 = 0.89 days. I suppose
this value is the real average _total_ amount of time that every request
requires to be completed. So, if we want our requests to take 3 days,
a hostmaster sould have 3/0.89 = 3.37 requests. Under last year's average
NCC work load, there should be 189/3.37 = 56 hostmasters. Significant?
No more significant than 3 days against 10.

Another digits. I've just opened Slides Booklet taken from last LIR
training courses and saw that currently NCC has 3100+ LIRs and 99 staff
members (slide 10, "Vital Statistics"). This is 31+ LIRs (read: address
spaces, ASNs, DB objects, problems, questions etc) to one staff member.
How do you find it?

Stephen wrote that he doesn't see the lack of staffing but I do. If
someone's resources are not enough for his load, he should increase the
resources.

But looking at that 12-months statistics we see that the load of
hostmaster staff varies from season to season. Obviously we should
understand that the request processing time is below average in autumn
and winter and is above average in spring and summer. Colleagues, let's
be patient, good things don't come fast.




-- 
Aleksey A. Perov
Postmaster
ALP215-RIPE
JSC Svyazinform, Penza, Russia
e-mail: algardo at sura.ru
phone: +7 8412 520215