Current wait times

Hmmm....i seem to remember a solution which was worked on by the task force
which would have meant this sort of announcement never happening again. I
think its time this proposal which achieved concensus in the meeting is
implemented without further delay, regardless of what the managment may or
may not think is best for the community. The community tasked the NCC with
the implementation with the building of a automated approval robot which was
detailed in the taskforces proposal, then for some reason managment made a
unilateral decision to not do as the community asked. Please it is clear the
current measures to reduce the wait queue are no working so lets go back to
what was asked of the NCC before it gets out of control again. I can find
the related documentation if the community would like?

Regards,

Stephen Burley
WorldCom EMEA Hostmaster
SB855-RIPE


----- Original Message -----
From: "RIPE NCC Hostmaster" <hostmaster at ripe.net>
To: <lir-wg at ripe.net>
Sent: Thursday, April 11, 2002 12:05 PM
Subject: Current wait times


>
> Dear Colleagues,
>
> As you are probably aware, the period of time you are waiting for a first
> reply to your requests and queries has risen recently. Current wait times
> for the
> <hostmaster at ripe.net>
> <lir-help at ripe.net>
> and <new-lir at ripe.net>
>
> mail boxes are running at over two weeks. We understand that this is very
> inconvenient for you and want to keep you informed as to the reasons and
> our actions to improve the situation.
>
> There are three key factors in the rise of the wait queues:
>
>   Firstly, the number of tickets opened by LIRs during the first three
>   months of 2002 was approximately 6% higher than that period in 2001.
>
>   Secondly, the number of mergers and closures of LIRs have more than
>   doubled and their complexity has risen. We are seeing far more mergers
>   involving six or more LIRs. Fuller details will be presented at the next
>   RIPE meeting (RIPE42, 29 April - 3 May 2002 in Amsterdam).
>
>   Finally, the "criteria for an initial /20 PA allocation" policy
>   implemented in November 2001 has placed an additional load on our
>   New-LIR Co-ordinators.
>
> The combination of these three factors has had a negative impact on the
> service we aim to provide our membership. We are currently streamlining
> our processes and reviewing our internal procedures. Additional and
> revised documentation of policies and procedures will be published
> shortly.
>
> We look forward to seeing you at the next RIPE meeting in Amsterdam. A
> full report from the RIPE NCC Registration Services will be given in the
> LIR Working Group session on Wednesday morning, 1 May 2002.
>
> Kind regards,
>
> Dominic Spratley
> Registration Services Assistant Manager
>