Re-shifting priorities in the Registration Services

Dear all,

This is to inform you that we are re-shifting our priorities in the
Registration Services at the RIPE NCC. As this may affect the members'
planning, the details are outlined below.

The Registration Services will for the coming future be focusing its
efforts on IP and ASN requests. As reported over the last years, a
large part of the RS's workload is represented by the high amounts of
questions we receive. However, it has been expressed in the membership
that although the education is a vital part of the RIPE NCC's role, it
shouldn't impede or delay the evaluation of IP and ASN requests. 

In order to give required priority to IP and ASN requests, we will
therefore be giving lower priority to general questions and queries,
which will be removed from the general wait queue. While we are
waiting for software to automate this process, we are already starting
this approach on a manual basis. We therefore ask for your patience
with your questions and queries, keeping in mind that IP and ASN
requests will be answered in a quicker fashion.  

We would also like to ask you to make sure that your requests are
properly filled out, paying close attention to all templates as this
ensures that correct priority is given and faster processing of the
request. Please see the URLs below for further information and
explanations.

Another change underway is related to the way priorities are given to
new and on-going requests. In order to reduce the initial waiting
time, we will be giving priority to new requests as opposed to
on-goings. This will allow hostmasters to quickly reply to and approve
correct requests, while requests that require many corrections and
reiterations are given a lower priority. This change is in concordance
with recent feedback from the community and is part of an attempt to
respond to the membership needs in a more precise and timely fashion. 

Kind regards,

Nurani Nimpuno


+------------------------------------+
| Nurani Nimpuno                     |
| Registration Services Manager      |
| RIPE Network Co-ordination Centre  |
| http://www.ripe.net                |
+------------------------------------+

Quick tips for IP and AS Requests:
http://www.ripe.net/ripencc/tips/tips.html

Registration Services FAQ:
http://www.ripe.net/ripencc/faq/registration/index.html

European IP Address Space Request Form
http://www.ripe.net/ripe/docs/iprequestform.html

Supporting Notes for the European IP Address Space Request Form
http://www.ripe.net/ripe/docs/iprequestsupport.html