SLA's needed !!! (Was: Re: ASN wait time)

On Thu, 31 Aug 2000, Jorma Mellin wrote:

>> If we reduce the annual contribution fee when a request is not served within
>> the SLA, we are only making things worse. RIPE NCC will then have even less
>> money to correct the problem.

True ... But I didn't mean ALL of us need to define SLA's! Aside of standard
LIR categories (small, medium etc.) we can define different classes of
service. So, if a LIR decides to have an SLA-bound agreement, it will pay N
times more (N may be even 10 or 20) than a standard contribution fee, but
will get guaranteed service. If RIPE NCC fails to provide service to those
registries, they would pay penalties, which would be automatically deduced
from the LIR contribution fee.

All other registries should pay normal fees and get normal class of service
(not SLA bound, no penalties for delays etc.).

Does this sound better? ;-)

Regards,
Beri

---------    Berislav Todorovic, Network Engineer    ---------
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