hostmaster falling behind

Dear mr Nussbacher,

We sincerely apologise for this delay.
The wait queue was down to 2-3 days for the last couple of months, but 
unfortunately it has been extremely busy lately, which has caused it to rise 
again. The reason partially being that we are receiving an increasing amount 
of requests, but it has also been related to unexpected staffing shortages.

We have however increased our staff due to this and are at the moment fully 
staffed. We therefore expect the wait queue to go down to normal within a week.

You cannot see the exact queue size on the web, but as I mentioned above we 
are at the moment reducing the wait queue dramatically, so your request should 
be dealt with today.
I hope you have understanding for this temporary delay and assure you that 
this will be an exception and not the rule in the future.

Thank you for your patience,

Nurani Nimpuno
Registration Service Manager
RIPE NCC


 Hank Nussbacher <hank at ibm.net.il> writes:
 * [ Moderator note: changed local-ir at ripe.net -> lir-wg at ripe.net ]
 * 
 * 
 * A week ago I sent a request for a new ASN to hostmaster with a response:
 * 
 * >Please note that you might experience an extra delay for the initial
 * >response from one of our hostmasters. This is due to the current
 * >number of requests in our waitqueue. We are sorry for this delay and
 * >we will do our best to bring the response time back to normal as
 * >soon as possible.
 * 
 * Still no response after 7 days.  Where can we see updates on this matter
 * via www.ripe.net?  Is there a place to view the queue size?  Is RIPE NCC
 * hiring more people?  I think the LIRs should be updated - as this is not
 * the 1st time this year that this has happened.
 * 
 * Thanks,
 * Hank
 * 
 *