Dalays in RIPE NCC Registration Services
Daniel Karrenberg Daniel.Karrenberg at ripe.net
Tue Jun 6 14:15:34 CEST 1995
Dear customers, as some of you will unfortunately have noticed, the response time of the RIPE NCC registration services has increased considerably compared to the very short times most of you were used to. 'Hostmaster' currently has a queue of more than 200 requests, 'in-addr' is above 70. This is mainly due to increased load. 'time permitting' requeste are not processed at all at this time. Please consider the following graph which plots the total number of mesages received by registration services per quarter: 3500++---------------------------------------------------+ | | | A | 3000++ * | | ** | | * | 2500++ * | | *A | | *** | 2000++ *A* | | *** | | *A* | 1500++ *** | | *A* | | ** | 1000++ ** | | ***A | | *A** | 500++ *** | | A* | | | 0++----+-----+-----+-----+-----+-----+-----+-----+----+ Q2/93 Q3/93 Q4/93 Q1/94 Q2/94 Q3/94 Q4/94 Q1/95 Unfortunately during the last 12 months we have not been able to increase staff resources in accordance with expected load because problems with 1994 revenue and the initially unclear revenue situation for 1995 did not allow that. Fortunately we can now be confident again about sufficient revenue and the hiring of three additional staff for registration services has been authorised. We have already signed a contract with a person from Turkey who will start this month, as soon as her visa becomes available. We will hire two more junior hostmasters as quickly as possible drawing from the response from our announcement in March. This step will very quickly more than double the staff time available for registration services. Hiring and training the new staff will take some time. This means we will have to live with larger backlogs and increased response times for some weeks to come. I ask you to bear with us for a few weeks and to show some understanding to NCC registration services staff who are working very hard to process your requests as quickly as possible. We expect to see a gradual improvement during July and to be able to return to our usual level of response times by late August. If you have any further questions, please do not hesitate to contact me. Regards Daniel Karrenberg RIPE NCC Manager
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