Question Regarding Behaviour Of German Top Level Registry

Excerpt from  Paolo Bevilacqua's mail:

> > ...
> > For you it is 10 minutes but for 80% of the people it is about 30
> minutes
> > and often more.  "Hello, I'd like a domain name."  "Ok, what is your
> > primary and secondary DNS?"  "My what!!??"  explain, explain, explain,
> > "But all I want is tada.co.cc!  I don't have a Unix system or Windows
> NT.
> > I am dialing into crISP and I don't want to be user at crISP.net"
> >
> > and on and on and on.
> >
> > And if you are not polite and helpful, you get a lawyers letter for
> > "denial of service" and "monopolization".
> >
> > So NICs have to *average* out the time spent.  Not all users are as
> > up to date as you are.
> >
> 
> I don't think that a delegated TLD registry should necessarely cope with
> such issues. The InterNIC (and RIPE) model is exemplar. They have
> clear, published rules, a standard procedure and a ticketing system.
> They point the misinformed user to books or other info about the
> DNS. Fax submissions and answers are considered, but email has to be the
> standard. Phone support should not be given, except for emergencies
> about pollutioned zones or similar. This should keep the human costs to
> the minimum.

As far as I know:
1- RIPE does not manage any TLD. It manages IP address space allocation.
2- RIPE-NCC staff spends many hours on any possible communication mean
   (phone, fax, e-mail, meetings, training courses, etc) to train
   new providers (new registries).

That is an unavoidable task of every conscious Network Information Center.

The efforts of RIPE-NCC and of the other european NICs have greatly
contributed in making the Internet success in Europe. That has some
costs...

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Antonio_Blasco Bonito                          E-Mail: bonito at nis.garr.it
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