[db-wg] RIPE Access Account: Cannot change registered e-mail address back to previously one

Dear Christopher,

This is not a limitation of the RIPE Database.

This is a limitation in the RIPE NCC Access account system, which is based on a third party application. Emails are used as the primary key for the account, and therefore changing emails has turned out to be troublesome. In retrospect supporting changing emails may not have been a good idea to begin with. For the most part it does work, but a small fraction of our users, you included, is affected by this issue. But, as I said, we will look into solutions.

Thanks
Tim



> On 11 Oct 2017, at 15:34, Christoffer Hansen <netravnen at gmail.com> wrote:
> 
> Dear Tim
> 
> Would it be possible for you to provide reference to earlier discussion(s) about the issue ? Or clarify what in the RIPE NCC Database design prevents the issue from being easy to resolve ?
> 
> Regards,
> Christoffer.
> gpg: c8b3 82a8 a1cd cdb7 71fe b24c c654 948f da86 becd
> On 10/11/2017 14:24, Tim Bruijnzeels wrote:
>> Dear Christoffer,
>> 
>> Unfortunately this is not as easy to implement as one might think. However, we will look into this again and see if we can find a solution for this issue.
>> 
>> Kind regards
>> 
>> Tim Bruijnzeels
>> Assistant Manager Software Engineering RIPE NCC
>> 
>> 
>>> On 10 Oct 2017, at 21:16, Christoffer Hansen via db-wg <db-wg at ripe.net> wrote:
>>> 
>>> 
>>> From: Christoffer Hansen via db-wg <db-wg at ripe.net>
>>> Subject: [db-wg] RIPE Access Account: Cannot change registered e-mail address back to previously one
>>> To: RIPE Database Working Group <db-wg at ripe.net>
>>> Reply-To: Christoffer Hansen <netravnen at gmail.com>
>>> 
>>> 
>>> 
>>> From: Christoffer Hansen <netravnen at gmail.com>
>>> Subject: RIPE Access Account: Cannot change registered e-mail address back to previously one
>>> Date: 10 October 2017 at 19:52:50 GMT+2
>>> To: RIPE Database Working Group <db-wg at ripe.net>
>>> 
>>> 
>>> RIPE Database Working Group <db-wg at ripe.net>
>>> 
>>> 
>>> Am I the only one who have previously wondered about the following issue... (?)
>>> 
>>> 1. Register a RIPE Access Account with [account_1 at example.com]
>>> 2. is changed to [account_2 at example.com]
>>> 3. later tries to change registered RIPE Access Account e-mail back to [account_1 at example.com].
>>> 
>>> I'am not allowed to do this.
>>> 
>>> RIPE NCC's website simply does *not* allow me to do this.
>>> 
>>> Refer to the following pictures for clarification.
>>> 
>>> 
>>> Changing the e-mail address back to [account_1 at example.com]
>>> <2017-10-10 19_00_24-RIPE NCC Access — RIPE Network Coordination Centre.png>
>>> ×  
>>> 
>>> ​
>>> 
>>> Creating a new RIPE Access Account for [account_1 at example.com]
>>> <2017-10-10 19_03_18-RIPE NCC Access — RIPE Network Coordination Centre.png>
>>> ×  
>>> 
>>> ​
>>> 
>>> Trying the forgotten password function for [account_1 at example.com]
>>> <2017-10-10 19_04_28-RIPE NCC Access — RIPE Network Coordination Centre.png>
>>> ×  
>>> 
>>> ​
>>> 
>>> 
>>> Regards,
>>> Christoffer Hansen.
>>> gpg: c8b3 82a8 a1cd cdb7 71fe  b24c c654 948f da86 becd
>>> 
>>> 
>>> 
>>> 
>> 
> 
>