RIPE DB service restored

Hello Janos,

I do not subscribe to the db-wg so I never received the message you
forwarded.

I also didn't say I don't appreciate the work the RIPE NCC does. I have
been to one Ripe Meeting, it was great and the RIPE-People are cool. I
also stated quite clearly in my email that I understand perfectly if a
server goes down, even unexpected. It happens. But PLEASE find the time to
send an email out to people. It is NOT too much to ask for. RIPE managed
to send the "we're back" message to the lir's, so why not the "we're going
down" message? Surely you can't expect everybody to subscribe to the RIPE
DB WG List. I don't have time to filter through a million emails a day
just in case there's a problem and someone only announces it to one of the
many RIPE Mailing Lists.

I sent email to ncc at ripe.net and promptly got the reply that yes, there
were DB problems, but they were only supposed to tell people who ask
specifically about it. Hence my "Dictatorship" comment. RIPE and RIPE NCC
are not closed like a government, who lives in secrecy and hides all
problems from everybody, as a gov't would hide a nuclear accident or
something.

I apologize if I sounded a little harsh, that wasn't quite my intention,
but my original point still stands. RIPE NCC manages to create an
incredibly bureacracy in other fields, and fails to create a simple
"trouble ticket". This is not good.



Best wishes,
Nils


On Wed, 23 Feb 2000, Janos Zsako wrote:

> >   From owner-lir-wg at ripe.net Wed Feb 23 13:47:01 2000
> >   From: Nils Jeppe <nils at work.de>
> 
> Dear Nils,
> 
> >   Yes, one question; why haven't you announced taking down the DB? I find
> >   this unacceptable, some of us have to work with it you know? We have
> >   customers which need new Person objects, new Domains, etc. etc. Now, I
> >   understand perfectly if there are emergency maintainances or whatever, but
> >   don't just switch it off for an entire day without at least letting us
> >   know! How much effort would it have been if you had written a seven line
> >   email explaining that you have to take the DB down, and why?
> >   
> >   It's not like you're some kind of Internet Dictatorship or IP God which
> >   can do as it pleases; the RIPE NCC takes care of this stuff on the behalf
> >   of the LIRs and is financed by the LIRs, so this heavy-handed approach is
> >   really not something I appreciate.
> 
> 
> I guess the RIPE community in general does not appreciate YOUR
> approach (at least I do not). :((
> 
> Please find below the mail the RIPE NCC sent out BEFORE they turned
> updates off.
> 
> I guess you have not been at the RIPE meetings and did not follow the work
> the RIPE NCC has been doing in the last many years. Otherwise I do not think
> you would make a remark like the above.
> 
> Best regards,
> Janos
> 
> 
> >   
> >   
> >   Best wishes,
> >   Nils Jeppe
> >   
> >   
> >   On Tue, 22 Feb 2000, RIPE Database Administration wrote:
> >   
> >   > 
> >   > Dear Colleagues,
> >   > 
> >   > We wish to announce that the whois and update service
> >   > of the RIPE Database has returned to normal.  Currently, the
> >   > queue of updates is being processed.  We expect this queue to
> >   > be cleared later this evening.
> >   > 
> >   > Thank you for being patient.  You will find that the service 
> >   > level of the RIPE Database has been improved.  If you 
> >   > have questions, please contact <ripe-dbm at ripe.net>.
> >   > 
> >   > If you have any questions, please don't hesitate
> >   > to contact <ripe-dbm at ripe.net>.
> >   > 
> >   > Regards,
> >   > 
> >   > Daniele Arena
> >   > ____________________________
> >   > RIPE Database Administration.
> >   > 
> >   > 
> 
> 
> ----- Begin Included Message -----
> 
> >From owner-db-wg at ripe.net Mon Feb 21 18:35:59 2000
> Delivered-To: lists-db-wg-out at lists.ripe.net
> Received: (qmail 26581 invoked by uid 66); 21 Feb 2000 18:05:21 -0000
> Message-Id: <200002211805.TAA21983 at birch.ripe.net>
> To: db-wg at ripe.net
> Subject: Updates to the RIPE whois database stopped 
> From: RIPE Database Administration <ripe-dbm at ripe.net>
> X-Organization: RIPE Network Coordination Centre
> X-Phone: +31 20 535 4444
> X-Fax: +31 20 535 4445
> Date: Mon, 21 Feb 2000 19:05:18 +0100
> Sender: owner-db-wg at ripe.net
> Precedence: bulk
> Content-Length: 652
> X-Lines: 25
> Status: RO
> 
> 
> Dear All,
> 
> Due to a crash of our whois server which we experienced last Saturday we 
> are stopping the updates tonight and we are going to reindex the data. 
> 
> There is no need to resend your updates. The updates will be queued
> and they will be resumed tomorrow. We are also going to upgrade the 
> main server so that it can cope better with the ever growing load.
> 
> The whois query service will be switched to our backup server, therefore 
> the response time will be slower than usual.
> 
> If you have any questions, please don't hesitate
> to contact <ripe-dbm at ripe.net>.
> 
> Regards,
> 
> Marek Bukowy
> ____________________________
> RIPE Database Administration.
> 
> 
> 
> 
> 
> 
> ----- End Included Message -----
> 
> 

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