<html> <head> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8"> </head> <body> Hi Robert, in 99,9% of the cases, the customer we forward the complaint to is not the spammer, but the service provider used by the spammer for their domain registration services, e.g. the party who has the closer relationship and can actually do something about the issue, such as disabling their customers access to the service. Also, our treatment of WHOIS is not in violation of ICANN contracts, but in compliance with it. Check out the Temporary Specification to the agreements that ICANN put out. We are working hard to bring back some model to provide access to registration data to parties with a legitimate interests, but that ICANN policy work is slow, regretfully. Best, Volker <div class="moz-cite-prefix">Am 16.01.2020 um 16:24 schrieb Ronald F. Guilmette: </div> <blockquote type="cite" cite="mid:54550.1579188255@segfault.tristatelogic.com"> <pre class="moz-quote-pre" wrap="">In message <a class="moz-txt-link-rfc2396E" href="mailto:23ad49c8-8fc4-41fa-a8fc-cae3479ad89d@key-systems.net"><23ad49c8-8fc4-41fa-a8fc-cae3479ad89d@key-systems.net></a>, Volker Greimann <a class="moz-txt-link-rfc2396E" href="mailto:vgreimann@key-systems.net"><vgreimann@key-systems.net></a> wrote: </pre> <blockquote type="cite"> <pre class="moz-quote-pre" wrap="">In the domain industry, we were required to provide an abuse contact, however the reports we get to that address usually deal with issues we cannot do much about other than pulling or deactivating the domain name, which is usually the nuclear option. So we spend our time forwarding abuse mails to our customers that the complainant should have sent to the customer directly. </pre> </blockquote> <pre class="moz-quote-pre" wrap=""> Digital Ocean does the same thing. If you send them a spam complaint, they will thoughtlessly and immediately forward it on directly to their spammer customers, as you do, so that that spammer customer will then know exactly who ratted him out, and thus, who he should put out a contract on, to have that party immediately DDoS'd. You sir, and your company, are part of the problem. In fact your entire industry is also. Working together you have all succeded in serving you own financial ends while shamlessly twisting and exploiting the true meaning of GDPR, using it as a blunt instrument to demolish and bludgeon to death the perfectly usable system that used to be called "WHOIS"... in clear violation of your contractual commitments to ICANN I might add... a system (WHOIS) which is now little more than a useless joke for all practical purposes. Congratulations on maximizing your own revenue at the expense of everyone else, and at the expense of civilization and a civilized Internet. I can only hope that the facts of what you and your company have done, and what the entire domain registrar inustry has done, will ultimately become a part of your permanent epitaph, following you to wherever you go from here, which I have some hopes will not be upwards. Please let me know if I have failed to be adequately clear. Regards, rfg </pre> </blockquote> <div class="moz-signature">-- Volker A. Greimann General Counsel and Policy Manager KEY-SYSTEMS GMBH T: +49 6894 9396901 M: +49 6894 9396851 F: +49 6894 9396851 W: <a class="moz-txt-link-abbreviated" href="http://www.key-systems.net">www.key-systems.net</a> Key-Systems GmbH is a company registered at the local court of Saarbruecken, Germany with the registration no. HR B 18835 CEO: Alexander Siffrin Part of the CentralNic Group PLC (LON: CNIC) a company registered in England and Wales with company number 8576358.</div> </body> </html>