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<p class="MsoNormal">Dear all, <br>
<br>
Thank you very much for your feedback. <br>
<br>
<br>
Regarding the <a href="mailto:abuse@ripe.net">abuse@ripe.net</a>
auto-reply: <br>
---------------------------------------- <br>
<br>
The RIPE NCC provides the <a href="mailto:abuse@ripe.net">abuse@ripe.net</a>
email address for third parties to direct abuse complaints to. <br>
<br>
The abuse complaints that we receive are usually not related in
any way to any
of the RIPE NCC's activities. <br>
<br>
The auto-reply from the abuse mailbox clarifies: <br>
- What the RIPE NCC is responsible for <br>
- What kind of abuse complaints cannot be handled by the RIPE NCC
(i.e. complaints related to the use of Internet number resources)
<br>
- How the RIPE Database can be used to find the appropriate
person/organisation
to direct the complaint to <br>
- How to file a further complaint in case the information provided
does not cover the particular situation. <br>
<br>
The abuse complaints handling procedure is currently being
documented and will
be published on <a href="http://www.ripe.net">www.ripe.net</a> .
<br>
</p>
<p class="MsoNormal"><br>
</p>
<p class="MsoNormal"><br>
Regarding the requested figures: <br>
--------------------------------- <br
style="mso-special-character:line-break">
<br style="mso-special-character:line-break">
</p>
<p class="MsoNormal">The RIPE NCC receives a large number of abuse
complaints. In the period since the RIPE NCC's procedural
document,
"Closure of LIR and Deregistration of Internet number resources",
became
effective on 7 March, 2011, only six out of 140 complaints
received were
related to the RIPE NCC's responsibilities. These six complaints
referred to
cases of non-compliance with RIPE policies.</p>
<p class="MsoNormal"><br>
From the relevant audits we performed two of these complaints are
still under
investigation, two of the abuse cases complied with the audit's
instructions
and two of them did not comply. As a result the RIPE NCC
de-registered seven PI
assignments, one PA allocation. <br>
<br>
Kind regards,</p>
<p class="MsoNormal">Athina Fragkouli</p>
<p class="MsoNormal">RIPE NCC</p>
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