[anti-abuse-wg] IP Range Flagged as VPN/Proxy by Amazon Prime Video/Disney+/Netflix

Dear members,

recently, our customers have been unable to stream content from Amazon Prime Video, Disney+ and possibly Netflix, receiving the error message:

"Your device is connected to the internet using a VPN or proxy service. Please disable it and try again."

We have confirmed that no VPN or proxy services are being used within our network (we operate the IP addresses from our own AS). We suspect our IP range (a whole /22!) might have been mistakenly flagged by the content delivery networks of these streaming services (or third party blacklist providers).

Did anyone deal with this problem before and can steer us in the right direction on resolving this issue or how to get in contact with the streaming or blacklist provider?

Thank you for your assistance.


Best regards,
Andreas Westermaier

overturn technologies GmbH
Isarstraße 6, 85356 Freising, Germany
www.overturn.de