[anti-abuse-wg] Hijacking and Blocking of Business Users Profiles on Meta Platforms

Hank
I’m a little confused.

This is the RIPE anti-abuse WG.

I don’t see how this issue is related to this group.

Could you please explain?

Thanks and regards

Michele


--
Mr Michele Neylon
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From: anti-abuse-wg <anti-abuse-wg-bounces at ripe.net> on behalf of Hank Nussbacher <hank at interall.co.il>
Date: Friday, 17 February 2023 at 09:23
To: anti-abuse-wg at ripe.net <anti-abuse-wg at ripe.net>
Subject: [anti-abuse-wg] Hijacking and Blocking of Business Users Profiles on Meta Platforms
[EXTERNAL EMAIL] Please use caution when opening attachments from unrecognised sources.
Hijacking and Blocking of Business Users Profiles on Meta Platforms
https://en.isoc.org.il/netica/hijacking-and-blocking-of-business-users-profiles-on-meta-platforms

ISOC-IL wishes to raise the issue that Meta is not taking sufficient actions to curtail hijacking of business profiles.  In the attached paper ISOC-IL shows countless examples (actually 170 cases in the past year) of targeted attacks that are designed to block and hijack specific business accounts.  These customers are paying customers yet due to Facebook's automatic blocking of planted pedophilia or terrorist videos, these customers have no recourse to even open a complaint with Meta.  Paying customers should not have to threaten legal action for the issue to be dealt with.

Meta must develop tools that can distinguish between systematic, deliberate publication of offensive and destructive content, and the publication of damaging content on hijacked, innocent profiles for the purpose of blocking those profiles.  Meta needs to establish customer service that responds to business account owners wronged by hacking and fraud.

Regards,
Hank
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