[anti-abuse-wg] AI used for spam and abuse at Microsoft?

On Thu, 30 May 2019 14:26:18 +0000
Ángel González Berdasco <angel.gonzalez at incibe.es> wrote:
> They have many minions working there, Andre. And it's not a work they
> require much study.(they probably input that into a tool that says
> Yes/No).
> If it wasn't blocked for your own mail, it may be due to mails sent
> from its neighbourhood.
> Reply to their ticket and insist.
> 
So, nix on the AI at Microsoft... *sigh*

I sometimes feel quite tired of abuse handling and I dream of a day
when AI will take over handling abuse.  I thought Microsoft beat Google
to an abuse AI :)

Google handles abuse so well, I think maybe Google has AI doing it
already?

I tried using AI to manage abuse, but am still struggling to get past
learning bias, I think this is a problem that abuse and abuse
management will still face for a long time as even the people/persons
that deal with abuse, all have bias. 

yeah, you are probably correct, my AI dreams are shattered because some
cybercrime outfit moved into 5.9.2*  

Thanks Ángel :)