[anti-abuse-wg] AS24940 Hetzner -- non-role contact wanted

On Thu, 25 Apr 2019 08:11:55 +0200
Gert Doering <gert at space.net> wrote:
> Hi,
> On Thu, Apr 25, 2019 at 07:52:44AM +0200, ac wrote:
> > NETWORK providers provide routing - to companies, people and even
> > countries   
> Hetzner is not exactly a *network* provider.  They are more a hosting
> shop, and if you do that, you need to take responsibility for criminal
> activities inside your network.
> > You, in your childish innocence (ignorance) wants to complain to a
> > network provider and you refuse that the network provider sends your
> > complaint to the service provider.  
> Maybe you need to upgrade your knowledge on what Hetzner actually
> does?
> 
Actually we are both wrong Gert.

Hetzner does provide racks as well as provide servers as well as provide hosting...

When a EMAIL abuse complaint is received where Hetzner is only the
routing/network provider - Hetzner has no way of investigating same and
if the complainant wishes Hetzner to become involved, Hetzner needs to
establish if there is actual abuse, if the provider has been
compromised, etc etc and in order to do that, Hetzner needs to involve
the service provider.

Andre