[anti-abuse-wg] What if provider not answering abuse reports?

Providers that don’t ever respond to any abuse reports *should* suffer in terms of reputation etc.,
Whether they do or not depends on other network operators.


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Mr Michele Neylon
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On 06/05/2016, 13:45, "anti-abuse-wg on behalf of Brian Nisbet" <anti-abuse-wg-bounces at ripe.net on behalf of brian.nisbet at heanet.ie> wrote:

>Karim,
>
>As Andre has implied, there is no RIPE policy regarding what a provider
>must do when an abuse complaint is received.
>
>This is something that has been talked about repeatedly over the years,
>but we have never come close to reaching consensus for all sorts of reasons.
>
>It will, doubtless, be something the community continues to discuss as
>time goes by.
>
>Brian
>Co-Chair, RIPE AA-WG
>
>Brian Nisbet, Network Operations Manager
>HEAnet Limited, Ireland's Education and Research Network
>1st Floor, 5 George's Dock, IFSC, Dublin 1
>Registered in Ireland, no 275301  tel: +35316609040  fax: +35316603666
>web: http://www.heanet.ie/
>
>On 06/05/2016 11:03, Karim Saif wrote:
>> Thank you Andre.
>> 
>> It is not spam abuse.
>> 
>> I have the correct contact information from RIPE database but provider
>> is not even acknowledge they received report.
>> 
>> Karim
>> 
>> On Thu, May 5, 2016 at 3:45 PM, Andre <andre at ox.co.za
>> <mailto:andre at ox.co.za>> wrote:
>> 
>>     On Thu, 5 May 2016 15:31:25 +0000
>>     Karim Saif <karimsaif2015 at gmail.com
>>     <mailto:karimsaif2015 at gmail.com>> wrote:
>>     > Hello,
>>     > I would like to know if there is procedure to deal with a Network
>>     > provider that is not responding to abuse reports on one of their IPs.
>>     > Thank you for your time
>>     > Karim Saif
>>     >
>>     Dear Karim,
>> 
>>     You can report spam abuse here:
>> 
>>     https://spamcop.net   and/or also here http://spamid.net
>> 
>>     There is no way to force anyone to listen to your complaints, if enough
>>     (different) people / persons / networks complain about the same
>>     ip/range then it may affect their reputation. It may also simply be
>>     that you are not filing complaints at the correct address/person/people
>> 
>>     For example: Someone field an abuse report about me, to myself
>>     today... but it was not our IP range, in fact the complainant could
>>     not read the email headers properly... - So, there are man ythings to
>>     be considered :)
>> 
>>     I hope this all helps you in some way
>> 
>>     Kind Regards
>> 
>>     Andre
>> 
>> 
>