[anti-abuse-wg] Handling abuse complaints (was: Abusive behavior by Google Inc)

On Thu, 14 Apr 2016 21:50:22 +0530
Suresh Ramasubramanian <ops.lists at gmail.com> wrote:
> Sigh - I'm having a throwback moment to the worse parts of 90s nanae
> and spam-l with this whole thread.  
> At least nanae had cat stories and pun cascades to balance out the
> weirdness.
> 
well, it does help with increasing knowledge... at the very least it
will make people understand how it all works, this helps to form POV
and to educate, and all that is not a bad thing - even I learn that I
must not do ranty type posts :)

learning, for example:

When I say that "I receive a spam bounce" I mean my email server
receives it and I forward the spam bounce to the sender without
re-writing headers...

Esa Laitinen thought that this was 'bad' or wrong, but this is in fact
how things work...

even at @laitinen.org

if I were admin mailserver laitinen.org and esa at laitinen.org receives a
bounce notice for SPAM from wherever - I am not going to re-write the
bounce... and YES, I am going to deliver the bounce to esa at laitinen.org

NO, this is not wrong and no, I am a mail server, so this is what I do
- deliver email... I do not worry about abuse or clients or anything
  other than delivering email...

What is interesting is that Esa chooses to focus on finding problems
with my behavior, post or actions instead of commenting on the elephant
in the room...

I do apologize if some of my post is rant like :)

andre

 

> --srs
> 
> > On 14-Apr-2016, at 9:37 PM, Esa Laitinen <esa at laitinen.org> wrote:
> > 
> > So, instead of investigating yourself and terminating the spamming
> > customer you forward the complaint (in the worst case  unedited) to
> > the customer for listwashing?
> > 
> > What an idea! I hope the spammers don't find your service, as you'd
> > land in quite a few filters. This might cause even more customers
> > leaving.
>