[anti-abuse-wg] Abuse-C attributes - required e-mail address contact method.

Not exactly a best practice.

There are several best practices M3AAWG has worked on to efficiently manage
abuse desk email tickets, you might try those.

In any case most abuse complaints come in through feedback loops. Manual
abuse complaints are few and far between, comparatively speaking.
On Mar 13, 2015 9:07 PM, "Gist, Jonathan" <Jonathan.Gist at virginmedia.co.uk>
wrote:

>  Hello,
>
>
>
> The RIPE policy around the abuse-c attribute requires the presence of an
> e-mail address, which is asked to be used by subscribers wishing to report
> abuse incidents. This contact method is resource intensive and Virgin Media
> would like to propose a change to the policy to remove the requirement for
> an e-mail address contact field.
>
>
>
> Virgin Media would like to specify virginmedia.com/netreport (a web-form
> that feeds an abuse case management system) in the abuse attribute to
> ensure that we are able to properly manage and prioritise abuse
> complaints.  If we have the web-form listed as the abuse contact we are
> able to maximise appropriate abuse handling measures to prevent misuse of
> our network and thereby ensure an optimum experience for all complainants.
>
>
>
> Is this a view that is help by others?
>
>
>
> Thanks & regards
>
>
>
> Jonathan Gist
>
> Jonathan Gist  | Engineering Support & IP Address Management
> *Virgin Media* |* Fountain Court, St Mellons, Cardiff, CF3 0FB*
> M 07866 722641
>
>
>
>
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