[anti-abuse-wg] Abuse contact information sense

Hi there

> If it is right, I would like to know what the aim of the abuse contact information is. Is 
> it merely a formal question?

As the person who came up with the abuse-c proposal in the first I’m happy to explain.

Abuse-C does not imply anything for an enduser. Admin-C and Tech-C contacts don’t do that either. 
The idea of abuse-c is, that existing compliance teams and abuse departments are able to make their contact information public. 
There are nowadays a lot of these teams out there and the lack of standardized contact information made it hard for those teams to get all the information that is available, because it was just to complicated for external parties to find the right contact in a variety of options. 

Your example with copyright infringement is in my experience a special case. I work professionally with several abuse departments, because  we help them to get their abuse handling processes automated and make it easier to solve their customers problems. But copyright infringements are a special case, because even ISPs which do a very good job at handling all the technical attacks like, login-attacks and spam and so on do not want to act upon copyright infringements. This is in several cases internal company policy. No clue for whatever reason, but it is the case. 

This said I agree that there will always be people on the internet that do not care about that kind of things, but I also agree that this can not and should not be one of the responsibilities of RIPE NCC to make sure those people are doing their abuse handling. There is such a huge variety of different ways in doing abuse handling, that not receiving an auto responder that tells you they have done something does not mean nothing has happened. 

Try to see abuse-c as a huge help for people who want to keep their networks clean and as a reminder, that they should do it, if they haven’t even started. 

Thanks,

Tobias

— 
Co-Chair AA-WG