[anti-abuse-wg] How do you report Abuse/Spam to Cable and Wireless?

Hello All,

 

The other day, I tried to report a Spam that had originated from IP address
195.59.76.89 which belongs to Cable & Wireless. I sent my report to their
abuse-mailbox: abuse at cw.com that is listed on their Whois listing. 

 

Instead of a proper response, I received the following error message:

 

-------------------

abuse at cw.com

SMTP error from remote mail server after end of data:

host service97.mimecast.com [91.220.42.49]: 554 Email rejected due to
security policies - MCSpamSignature.sa.39.3 -
http://www.mimecast.com/knowledgebase/KBID10473.htm#554

-------------------

 

And when I tried to report this error message [not the Spam report] to their
network, I received a similar error message from CW:

 

-----------

 

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
 
  ipadmin at cw.net
    SMTP error from remote mail server after end of data:
    host service98.mimecast.com [195.130.217.59]:
    554 Email rejected due to security policies - MCSpamSignature.sa.39.1 -
http://www.mimecast.com/knowledgebase/KBID10473.htm#554
  postmaster at cw.com
    SMTP error from remote mail server after end of data:
    host service98.mimecast.com [195.130.217.59]:
    554 Email rejected due to security policies - MCSpamSignature.sa.39.1 -
http://www.mimecast.com/knowledgebase/KBID10473.htm#554
  ncipsupport at cw.com
    SMTP error from remote mail server after end of data:
    host service98.mimecast.com [195.130.217.59]:
    554 Email rejected due to security policies - MCSpamSignature.sa.39.1 -
http://www.mimecast.com/knowledgebase/KBID10473.htm#554

 

---------

 

Therefore, I like to know why Cable & Wireless does not allow incoming abuse
reports come to their Abuse e-mail listed on their Whois contact.

 

I hope to receive more information from members of this group, and possibly
from Cable & Wireless as well.

 

Thank you,

 

Reza Farzan 
rezaf at mindspring.com 

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