[anti-abuse-wg] Regarding distinguish different type of claims into different mail box.

Hi Colleagues:

One question very much brother me is that we have setup different
mailbox for different kind of abuse claims. But the claim reporter
still sending everything to our main abuse mailbox.

We want to use abuse at outsideheaven.com as network-related abuse
mailbox, and copyrightclaims at outsideheaven.com as well as
trademarkclaims at outsideheaven.com for its related issues. And
legal at outsideheaven.com for crime activity claim that need attention
immediately.

By that way I can give only the copyright claim and trademark claim
mailbox access rights to my lawyers, and they don't have to have the
access to the abuse mailbox which contain lot of network abuse report
as well(which often related to the detailed sensitive IP information).
Vise-versa, my network engineer can focus on take down network abuse
but not getting bothered with all the content-related claims. And my
partner and I can focus only the most urgent claim but don't have to
look every copyright/network abuse claims.

We believe this idea can save us a lot of work load in the abuse
related issues, and we have see all the other major provider such as
godaddy taking the same actions.

However, the claim reporter still tend to send everything to
abuse at outsideheaven.com, even though we had made it very clear in our
IP's whois information that all the other claim send to
"abuse at outsideheaven.com" will be ignored.

So I would appreciated if one of you have any knowledge to my
following questions:

1. Can we ignore all the other claims sent to abuse at outsideheaven.com
mailbox since we have made it clear in the whois? Will that make us a
big legal trouble afterwards(my lawyer said we can not ignore the copy
right claims send to network abuse mail box, but I want to hear your
advice as well)?

2. How your guys deal with this problem? If all the abuse report send
to single Email address, do your guys have someone just for clear up
the mailbox and forward the Email to the right person?

3. Anyone have better idea to this problem other than this distinguish
mail box way?

I would thank if anyone can help in this issue, even just 2 cents of
your thought will be very much appreciated.


--
Kind regards.
Lu

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