[anti-abuse-wg] Maxis Communications Bhd

Reza Farzan wrote:
>

Well, only about 8% of our daily reports return a "message read"
or "ticket opened" or whatever else positiv message.

Its clear that even more lazy network admins will publish accurate,
but unattended abuse email contacts, when the abuse-c is mandatory.

But at least it can be prooved, that an abuse report WAS delivered
correctly more often, what already helps further legal activities
(its a big difference in German law, if somebody had knowledge or not).

And it helps statistics and the database itself ...

And its also clear that abuse reporting reduces abuse, at least here 
with us. We started to deliver 3000 abuse report daily 3 year ago,
we are now down to 800 per day.
The RIPE database is also getting better and our methods also, we
started with about 12% of reports that could not be delivered at all,
simply because the domain of the abuse contact had a domain without MX
or A record or the mailserver did not respond at all.
This rate is now down to about 4.5%
But we still have about 5% witout any abuse email address at all ...

BTW: we only had 10 abuse reports this year to @maxis.com.my
      I know a lot of networks that are worse than that ...


Kind regards, Frank


> Hello Laura,
>
> Reading most of the comments posted here, I see that most, if not all, want
> a clear accountability from the networks that provide our link to the
> Internet. Certainly, the RIPE NCC Report Form is a good start.
>
> But as so many have stated the lack of accountability and sheer indifference
> on behalf of some networks in handling Abuse / Spam reports. A case in point
> that I like to bring to everyone's attention is Maxis Communications Bhd, in
> Malaysia.
>
> Since 2009, I have traced and reported Abuse violations to Maxis
> Communications Bhd abuse team [ABUSE at maxis.com.my], but I just discovered
> that this network had ignored all my previous violations reports, as I just
> received the following "Not read" and "deleted without being read"
> confirmation notices in my inbox:
>
>
>    To:      Mail Abuse For Maxis Communications Bhd;
>    Cc:      Federal Trade Commission; junk at brightmail.com;
> nonregistered at coldrain.net; spam at mailpolice.com; spam at sendusspam.com;
> submitspam at fortinet.com; abuse at craigslist.org; postmaster at craigslist.org
>    Subject: REPORTING SPAM
>    Sent:    Thu, 15 Apr 2010 18:23:44 +0800
>
> was deleted without being read on Thu, 12 Apr 2012 19:03:21 +0800
>
> ++++
>
>    To:      Mail Abuse For Maxis Communications Bhd;
>    Cc:      Malaysian RMP; Federal Trade Commission; junk at brightmail.com;
> nonregistered at coldrain.net; report at dcm.mailprove.com;
> spam at mailpolice.com; spam at sendusspam.com; submitspam at fortinet.com
>    Subject: Spam: REPORTING SCAM/FRAUD
>    Sent:    Tue, 1 Sep 2009 06:47:31 +0800
>
> was deleted without being read on Thu, 12 Apr 2012 19:12:52 +0800
>
> ++++
>
>    To:      Mail Abuse For Maxis Communications Bhd;
>    Cc:      Federal Trade Commission; junk at brightmail.com;
> nonregistered at coldrain.net; report at dcm.mailprove.com;
> spam at mailpolice.com; spam at sendusspam.com; submitspam at fortinet.com
>    Subject: REPORTING SPAM
>    Sent:    Mon, 27 Jul 2009 18:49:27 +0800
>
> was deleted without being read on Thu, 12 Apr 2012 19:15:08 +0800
>
> ++++
>
>
>    To:      Mail Abuse For Maxis Communications Bhd
>    Cc:      Federal Trade Commission; junk at brightmail.com;
> nanas at killfile.org; nonregistered at coldrain.net;
> report at dcm.mailprove.com; spam at mailpolice.com; spam at sendusspam.com;
> submitspam at fortinet.com
>    Subject: REPORTING SPAM
>    Sent:    Thu, 23 Apr 2009 19:46:12 +0800
>
> was deleted without being read on Thu, 12 Apr 2012 19:12:51 +0800
>
>
> ++++
>
>
>    To:      Mail Abuse For Maxis Communications Bhd;
>    Cc:      Federal Trade Commission; junk at brightmail.com;
> nanas at killfile.org; nonregistered at coldrain.net;
> report at dcm.mailprove.com; spam at mailpolice.com; spam at sendusspam.com;
> submitspam at fortinet.com
>    Subject: Spam: REPORTING SCAM/SPAM
>    Sent:    Thu, 7 May 2009 08:23:39 +0800
>
> was deleted without being read on Thu, 12 Apr 2012 19:12:51 +0800
>
>
> ++++
>
> As these confirmations show, a network like Maxis Communications Bhd can
> simply choose not to respond, and completely ignore network violations
> reports, and after a few years [yes, YEARS] delete such reports as if
> nothing had happened.
>
> To be fair, I have copied this network's technical contact Muhadzir Abdul
> Majid [zay at maxis.com.my] as well as their Whois only contact, Chiau Tik Tan
> [cttan at maxis.net.my] so that they can for themselves what actually happens
> when someone reports and sends an abuse report to Maxis Communications Bhd.
>
> Thank you,
>
> Reza Farzan
> rezaf at mindspring.com
>
>
>
>


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