[anti-abuse-wg] Introducing the RIPE NCC Report Form

Dear Florian and all,

Over time, contact information in the RIPE Database can become outdated
due to staffing changes, oversight and lack of knowledge on the part of
the maintainer. Bringing the irregularity directly to the attention of
this maintainer can be the quickest way to get it fixed.

If you subsequently experience difficulties with this, we can help you
to get in touch with the maintainer by forwarding your report to the
person responsible for the Internet number resource registration.
Handling reports is a normal part of our operations within the RIPE NCC
and the report form makes it easier to get in touch with us.

We ask you to include information such as mail delivery failure notices
and copies of emails with headers, which clearly show the problem and
the subsequent difficulties you are having. These help to substantiate
the report. Our aim is to work together with you to further improve the
quality of the data in the Internet number resource registry.

Best regards,

Laura Cobley
RIPE NCC

On 4/6/12 8:45 PM, Florian Weimer wrote:
> * Laura Cobley:
> 
>> Using this form, you can now easily report various issues, including
>> abnormalities in Internet number resource registrations, to us for
>> further investigation.
> 
> I looked at "Incorrect contact information in the RIPE Database", and
> "I confirm that I have reported the incorrect information to all of
> the contacts listed in the relevant object" is a required checkbox.
> 
> This seems to require that complainants try postal addresses, phone
> and fax numbers before reporting errors in email addresses.  Is this
> really your goal?  Isn't this a step backwards?
>