[anti-abuse-wg] Introducing the RIPE NCC Report Form

Hi Pepijn,

Thanks very much for your mail. Feedback like this is very helpful for
us as we look to develop the procedure.

On 4/4/12 9:19 AM, Vissers, Pepijn wrote:
>>> Using this form, you can now easily report various issues, including
>>> abnormalities in Internet number resource registrations, to us for
>>> further investigation.
> 
> As much as I support this initiative, I can't help thinking "it's about time this was developed". Either way, good to see it's there.
> 
>>> The first release of the form offers basic functionality We will
>>> review the form, its usage and your feedback before deciding whether
>>> further development is needed in the future.
> 
> I assume (haven't tested but will certainly do in the near future) that a reference/ticket number will be created, although I read that RIPE will not follow up with the complainant.

Yes, a ticket will be created and we'll advise the complainant whether
the report can be investigated. We won't go into any details of
subsequent actions taken because these are confidential between us and
the responsible party.

> 
> Laura, can you tell us something about the process behind the form? How many people has RIPE reserved for analyzing, correlating and following up the complaints? OPTA receives about 35000 complaints a year through our spam complaint form (which is not too quick to fill out) so we know first hand what it takes to categorize and follow up in a way that does right to every complaint.

Handling reports is a normal part of our operations within the RIPE NCC
and the report form makes it easier for people to get in touch with us.
It also makes for more streamlined and consistent processing, so
hopefully it will make things easier for us as well as for the reporter.

You can find more information about the procedure here:
https://www.ripe.net/contact/reporting-procedure

If you have any further feedback, especially as we make developments to
the form and the procedure, please do let us know.

Best regards,

Laura Cobley
RIPE NCC

> 
> Best regards,
> Pepijn Vissers
> +++++++++++++++++++++++++++++++++++++++++++++
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