[anti-abuse-wg] Re: Interaction between the RIPE and anti-abuse communities]

On 04/Feb/11 00:39, Ronald F. Guilmette wrote:
> In message <4D4AD64A.5000006 at ripe.net>, 
> Athina Fragkouli <athina.fragkouli at ripe.net> wrote:
> 
>>The RIPE NCC has a procedure for handling abuse complaints. Anyone can 
>>send a complaint to the email address abuse at ripe.net. All complaints are 
>>replied to in an appropriate manner. The timeline for the handling of a 
>>complaint varies depending on the type of abuse reported and the 
>>investigation/actions needed from our side.

To be effective, it is necessary that the procedure can handle, on
average, the number of complaints that arrive in the meanwhile.  The
number of complaints may rise significantly if the procedure is
published and the address advertised.

> I do have one small suggestion for the drafters of this document... I
> suspect that it will be quite helpful and illuminating if the final
> document contains a flowchart of the abuse handling process.  One picture
> is indeed sometimes worth a thousand words.

Agreed, especially if the procedure provides for handing complaints to
external abuse teams, e.g. according to IP allocations.