[anti-abuse-wg] RIPE NCC Abuse Complaints, Audits and Reports

Athina

Thanks for sharing this information - it's useful

Regards

Michele

On 17 Aug 2011, at 14:29, Athina Fragkouli wrote:

> Dear colleagues,
> 
> Following discussions and comments on the mailing list, we would like to inform you about the current status of audits and handling abuse complaints, and on plans to improve the way we deal with these.
> 
> Currently, abuse complaints come in via abuse at ripe.net. When this is a valid complaint, we investigate the matter, we contact the relevant LIR and we execute an audit on the LIR.
> 
> Apart from audits initiated by complaints, we also execute audits of randomly selected LIRs as well as LIRs in whose registration records we notice inconsistencies.
> 
> Here are some statistics on the number of audits and on the outcomes of those audits:
> - 2009: 319 audits, all LIRs were in order or complied with auditors’ instructions
> - 2010: 447 audits, seven PI assignments were deregistered
> - 2011: 234 audits, 124 are complete, two LIRs were closed as a result of the audits, two PI assignments were deregistered, 110 audits are ongoing
> 
> For confidentiality reasons, the RIPE NCC does not report on individual audits, on the changes/amendments made in the audits or on the comments/communication with the LIR during the audit.
> 
> Reports on audits will take place during the update from the RIPE NCC at the RIPE NCC Services Working Group at every RIPE Meeting.
> 
> We acknowledge there is a lack of clarity and transparency on our abuse and complaint procedure. We are in the process of redeveloping this process to improve our services in this area. We will present the revised process during the RIPE 63 Meeting in Vienna.
> 
> Because we are in the process of setting this up, we welcome your feedback and any experiences you would like to share on this mailing list. We will not comment on each and every suggestion, but we will take the feedback/comments into account in developing this new procedure.
> 
> Kind regards,
> Athina Fragkouli
> RIPE NCC
> 

Mr Michele Neylon
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