[anti-abuse-wg] Correct info in RIPE-database

Dear members.

Last weekend I stumbled on a problem:
We had problems in on of our BGP-prefixes.
As the RIS Dashboard showed there was an overlapping Network in the same
range as our prefix.

We then wanted to contact the ISP, so the route could be redrawn (or
sort this issue out), however:
on the RIPE database we found:
- no adress
- no telephone-number
- a wrong emailadress

There was a link to a website, but after 4 phone-calls (where 1 has
moved to another location, all the others where voice-mails), we gave up!

The ISP that I couldn't reach was telefonica, see it yourself at:
http://www.db.ripe.net/whois?form_type=simple&full_query_string=&searchtext=AS12956&do_search=Search



Now to tackle this problem:
Shouldn't there be a phone-number or a hotline for BGP-issues?
Especially with big problems it's a real problem to get to the right
helpdesk/support.
I know that some endusers who receive a spam email would contact that
hotline also, however: is it possible to show that info only if a person
is logged in into the LIR-portal?


Best regards,
Pascal Nobus
--
www.webservice.be
Amelsdorp 72, 3740 Bilzen, Belgium
Tel: +32.89257404, Fax: +32.70423475