[anti-abuse-wg] spam definition

James Davis wrote:

Hello,

> Frank Gadegast wrote:
> 
>> Why that ?
>>
>> A abuse complain is a abuse complain and belongs to this discussion.
>> The question is, how the member has to handle it.
>>
>> Give me details and ideas instead of "washing" it away ...
> 
> In the four years I've been sitting behind our rather busy abuse mailbox
> we've had questions like:
> 
> "Your customer published something I don't agree with. Take their
> website down now!"
> 
> "Someone broke into my office, please could you send the security staff
> around sometime today".
> 
> "My ex boyfriend is really annoying me, please tell him to stop
> e-mailing me".
> 
> "I was playing CS2 with a ping time of 15ms, now 14ms, helpz!"
> 
> "My internet activity is being traced by the Illuminati using your
> network, please help me. There's an albino monk at my door!"
> 
> None of these are cases of *network* abuse, even though the often end up
> in an abuse mailbox, and so outside the scope of the address.

You see, they are already bothering you.
So lets create a system thats better.

A standard report format could be better.
The RIPE system could generate that by supplying
an easy form with explanations and FAQs.
The RIPE system could hide your abuse address
from this stuff.

There will be no need for any abuse contact
in RIPE objects anymore.

Lets drop my idea with the general IP-adress-like
email address and let the system under
http://abuse.ripe.net present a form instead,
thats capable of analysing reports much better
and filter the most stupid things out.
And filter spam reports out, that dont
belong to you ...

And think about how valuable this
system will be for all those, that
do not have a good abuse team so far.

I bet a lot of members are not publishing
their abuse address, because they dont
want to be enoyed with these cases you
described and they will be
happy to use this system instead.


Kind regards, Frank



> 
> HTH,
> 
> James
> 
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