[anti-abuse-wg] spam definition

Niall Donegan wrote:

Hello Niall,

> Dipl-Inform. Frank Gadegast wrote:
>> I think that everything IS spam, what somebody, who receives it, is bothered
>> with, because he did no want it, he feel offended, did not ask for it
>> or whatever personal reason.
> 
> Just to give you a very specific example that we received last week from
> AOL's Scomp. It was an email which a real estate management company sent
> to the landlord, informing them that the tenant had paid the rent,
> however they were asking if something could come over and check the cold
> water tap in the bathroom. The landlord just hit "Report Spam".
> 
> By your definition, that is spam, as the landlord didn't want it. I'm
> sure everyone on this list who runs an abuse desk can share similar
> stories. I know we have plenty more examples.

Use the backlink and click "is no spam".

> The problem here is user education. A lot of users see the "Report Spam"
> button as a "Delete And Don't Come Back" button, not understanding the
> difference between Spam and legitimate email which they don't like.

Yes, thats why there is a need for the backlink, so that you,
beeing more educated, can correct the situation easily.

And remember: your abuse team has already to do this.
Maybe your example brought your IP into Spamcop.
You will have to react and select the right category
already so that spamcop does not include you IP
in the blacklist.

Nothing else you should have to do with the RIPE system,
just repair your credibility by following a link.
Thats no different and not more work than before.

But this would identify you as being a member taking
care about the usage of the services you got from RIPE.
Is that bad for you ? dont think so.

And anybody thats doing nothing will be identified too ;o)

> Niall.

Think about future developments:
- maybe one day the RIPE system is that reliable,
   that other blacklists catch up on the feedback data
   collected at RIPE, so that your abuse team only
   has to comment the complaint once and your IP
   will be remove automatically from other lists,
   or your comment will be used there too

   then you will have LESS work ...


Kind regards, Frank
--
PHADE Software - PowerWeb                       http://www.powerweb.de
Inh. Dipl.-Inform. Frank Gadegast             mailto:frank at powerweb.de
Schinkelstrasse 17                                fon: +49 33200 52920
14558 Nuthetal OT Rehbruecke, Germany             fax: +49 33200 52921
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Public PGP Key available for frank at powerweb.de